Returns
We hope that you are happy with your new items! If however you are not satisfied, you can return your items within 14 days following receipt.
To announce your return, simply follow the following steps:
- Open the order confirmation in your mailbox
- Click on the link in the confirmation email
- Log in with your order number (NB: this is a combination of letters and numbers) and the email address used
- Select the items you want to return with the quantity and reason for return
- Select the desired shipment method
- Pay the return costs, where applicable
- After announcing your return shipment, you will receive a return label or QR code by mail, using which you can hand over the package at a parcel point of your chosen haulier. Please note that the return label is valid for 5 days. Be sure to keep your proof of postage!
Do you not have the order confirmation at hand? Then follow the steps below:
- Go to https://yaya.returnless.com/en
- Log in with your order number (NB: this is a combination of letters and numbers) and the email address you used
- Select the items you want to return with the number and reason for return
- Select the desired shipment method
- Pay the return costs, where applicable
- After announcing your return shipment, you will receive a return label or QR code by mail, using which you can hand over the package at a parcel point of your chosen haulier. Please note that the return label is valid for 5 days. Be sure to keep your proof of postage!
During the 14 days reflection period, you may use an article to the extent necessary to determine the nature, characteristics and operation of the article so that you can do the same in a store. For example, you can try on the article, but not wear it (outdoors).
If you return an article that has been damaged, washed, the labels have been removed, an article is incomplete or a product contains other traces of use, such as make-up stains, you are liable for the depreciation of the article caused by you. YAYA will deduct this depreciation from the amount to be refunded to you.
Received an item with make-up stains? Please contact service@yaya.nl before returning your item.
YAYA BV - LOGISTICS
Haarlemmerstraatweg 143-147
1165 MK Halfweg
Netherlands
Unfortunately, it is not yet possible to return articles ordered online in our stores.
Unfortunately, it is not yet possible to exchange articles ordered online. You can return unwanted articles and then place a new order yourself via the webshop.
You can return articles within 14 days of receipt.
For returns within the Netherlands, Belgium, Germany and Luxembourg, the costs begin at €4.95, depending on the chosen haulier and the service point. For France and Austria, the return costs begin at €7.95. You must pay these costs directly on announcing your return shipment.
The amount for the returned product will be refunded to your account within 14 days*. Bear in mind that the bank processing period may vary. We are not liable for any delays thereby created. *not including weekends, bank holidays and extreme peak periods.
Did you pay shipment costs for your order (for orders of below €49.95)? In that case, we will cover the return costs with the original shipment costs and you will not have to pay anything extra. If you did not pay any shipment costs, you will pay for your return.
Received a damaged item or have a complaint about your web order? Please contact our customer service team. Describe the complaint as clearly as possible. We will provide an appropriate solution.
If you have a complaint about an item purchased at one of our stores, we will be happy to help you at the store in question.
Received an incorrect order Contact our customer service. Describe what is wrong with your order, state: order number, relevant article number(s), color, size. We will provide a suitable solution.
As soon as we have received your return in our warehouse, it will be processed as soon as possible*. Within 14 days after processing your return, the return amount will be refunded via the payment method chosen by you.
*with the exception of: weekends, holidays and extremely busy days.
Of course we are also dependent on the bank and not liable for any delays caused by them.
You can return your sale articles within 14 days of receipt.
If this does not answer your question about returns, our customer service would love to help you out! Contact us by emailing us at service@yaya.nl, Or grab your phone to reach by calling during office hours.