The shipping costs for each order in the Netherlands, Belgium and Germany are €4.95, in France and Austria €7,95. This will be shown during checkout. The amount is automatically added to the total amount of your order.
Unfortunately, it is not possible to change or cancel your order once it has been completed. This is because your order ends up in our automated system, so that it is delivered to you as quickly as possible.
You can return your items within 14 days of receipt. There are 2 options to do this. 1. Use of our enclosed UPS return sticker 2. Through a self-chosen carrier Important! In both cases the costs are for the consumer, but they are calculated in different ways.
Option 1 via the enclosed UPS sticker (return costs will be settled afterwards, so no costs in advance)
Follow the steps below to return your items: 1. Fill in the return form (included in the box) 2. Put the return items in the box 3. Make sure the box is properly sealed 4. Remove old stickers from the box 5. Stick the UPS shipping sticker on the box 6. Drop off at a UPS point near you (click here) 7. Keep the deposit/delivery receipt carefully
After the return has been received and approved, we will credit it as soon as possible and proceed with a refund. The full amount including shipping costs will be credited, however the return costs will be discounted. This means that only the purchase value of the product is reimbursed.
Option 2 via a carrier of your choice (the return costs are paid directly to the carrier, so in advance)
Follow the steps below to return your items: 1. Fill in the return form (included in the box) 2. Put the return items in the box 3. Make sure the box is properly sealed 4. Remove old stickers from the box 5. Keep the deposit/delivery receipt carefully
After the return has been received and approved, we will credit it as soon as possible and proceed with a refund.
If you return your entire order, your items plus the shipping costs will be refunded. Important! When using the included return sticker, we will settle the return costs with the shipping costs of your order. (See returns)
You can also return your order on your own initiative with a carrier of your choice, in this case the return costs are for your own account and will not be settled with the shipping costs. The amount of 1 or more items including the paid shipping costs will be reimbursed.
As soon as we have received your return in our warehouse, it will be processed the same day*. Within a week after processing your return, the return amount will be refunded via the payment method chosen by you.
*with the exception of: weekends, holidays and extremely busy days.
Of course we are also dependent on the bank and not liable for any delays caused by them.