Frequently Asked Questions

You can find your size in our size chart on the product page. Here you can easily see which size you need based on your measurements.

A number of articles from our collection have a different sizing and are shown as size 1, 2 or 3. This sizing is equal to:
Size 1: XXS/XS
Size 2: S/M
Size 3: L/XL

In case an article is sold out online, you can contact a store near you, they may have one in stock for you.

For all washing instructions, please see our Fabric & Care page. Here you will find all the instructions on how to wash and care for your article per material.

We ship with GLS to the Netherlands, Belgium, Germany, France and Austria.

After completing your order, you will receive it within 2 working days.

Of course we are also dependent on the carrier and are not liable for any delays caused by them.

For the payment of your online order you can choose from the following payment methods: Apple Pay, PayPal, iDeal (NL), credit card.

In all cases you must pay for your order in advance. Choose the payment method that suits you best to complete your order.


The shipping costs for each order in the Netherlands, Belgium and Germany are €4.95, in France and Austria €7,95. This will be shown during checkout. The amount is automatically added to the total amount of your order.

You can view your order confirmation in your account, click here to log in.

After completing your order you will also receive an order confirmation by email.

You can view your order confirmation in your account, click here to log in.

Have you placed the order as a guest user? Then wait for the e-mail with the track & trace. Via this link you can follow your order from the moment it has arrived at the carrier.

Unfortunately, it is not possible to change or cancel your order once it has been completed. This is because your order ends up in our automated system, so that it is delivered to you as quickly as possible.

You can view and change your delivery/billing address in your account, click here to log in or contact our customer service.

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You can return your items within 14 days of receipt. There are 2 options to do this.
1. Use of our enclosed UPS return sticker
2. Through a self-chosen carrier
Important! In both cases the costs are for the consumer, but they are calculated in different ways.

Option 1 via the enclosed UPS sticker (return costs will be settled afterwards, so no costs in advance)

Follow the steps below to return your items:
1. Fill in the return form (included in the box)
2. Put the return items in the box
3. Make sure the box is properly sealed
4. Remove old stickers from the box
5. Stick the UPS shipping sticker on the box
6. Drop off at a UPS point near you (click here)
7. Keep the deposit/delivery receipt carefully

After the return has been received and approved, we will credit it as soon as possible and proceed with a refund. The full amount including shipping costs will be credited, however the return costs will be discounted. This means that only the
purchase value of the product is reimbursed.

Option 2 via a carrier of your choice (the return costs are paid directly to the carrier, so in advance)

Follow the steps below to return your items:
1. Fill in the return form (included in the box)
2. Put the return items in the box
3. Make sure the box is properly sealed
4. Remove old stickers from the box
5. Keep the deposit/delivery receipt carefully

After the return has been received and approved, we will credit it as soon as possible and proceed with a refund.

YAYA BV - LOGISTICS
Haarlemmerstraatweg 143-147
1165 MK Halfweg
Netherlands

Unfortunately, it is not yet possible to return articles ordered online in our stores.

Unfortunately, it is not yet possible to exchange articles ordered online. You can return unwanted articles and then place a new order yourself via the webshop.

You can return articles within 14 days of receipt.

If you return your entire order, your items plus the shipping costs will be refunded. Important! When using the included return sticker, we will settle the return costs with the shipping costs of your order. (See returns)

You can also return your order on your own initiative with a carrier of your choice, in this case the return costs are for your own account and will not be settled with the shipping costs. The amount of 1 or more items including the paid shipping costs will be reimbursed.

Received a damaged article or do you have a complaint? Contact our customer service and describe your complaint as clearly as possible. We will provide a suitable solution.

Received an incorrect order? Contact our customer service. Describe what is wrong with your order, state: order number, relevant article number(s), color, size. We will provide a suitable solution.

As soon as we have received your return in our warehouse, it will be processed the same day*. Within a week after processing your return, the return amount will be refunded via the payment method chosen by you.

*with the exception of: weekends, holidays and extremely busy days.

Of course we are also dependent on the bank and not liable for any delays caused by them.

You can return your sale articles within 14 days of receipt.

To log in here or on the top right of the screen on the person icon to go to the login page. Enter your email address and password to log in.

No account yet? Click here to create an account.

Do you receive an error message when logging in or do you not remember your password? Click here and click on "Forgot password" and follow the instructions in the email.

The benefits of an account are:

- faster check out because we saved your details;
- clear overview of all your orders and the status;
- easily change your data and preferences yourself;
- better customer service.


Looking for a store near you? View all stores here.

When purchasing in one of our YAYA concept stores, you can choose from the following payment methods: pin, cash, credit card, YAYA gift card.

Our other points of sale have their own payment methods.

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Still haven’t found your answer? Contact us