Returns
We love to see you satisfied! If, however, you are unhappy with your order for any reason, you can return it within 14 days after delivery.
Follow the steps below to return your order:
1. Go to https://yaya.returnless.com/en
2. Sign in with your order number (a combination of letters and numbers) and your email address.
3. Select the items for return and include the quantity and return reason.
4. Choose your shipping method.
5. You'll receive a return label in your email after you sign up for your return order. Bring it along when you drop off your package at the selected carrier.
During the 14 days reflection period, you may use an article to the extent necessary to determine the nature, characteristics and operation of the article so that you can do the same in a store. For example, you can try on the article, but not wear it (outdoors).
If you return an article that has been damaged, washed, the labels have been removed, an article is incomplete or a product contains other traces of use, such as make-up stains, you are liable for the depreciation of the article caused by you. YAYA will deduct this depreciation from the amount to be refunded to you.
Received an item with make-up stains? Please contact service@yaya.nl before returning your item.
YAYA BV - LOGISTICS
Haarlemmerstraatweg 143-147
1165 MK Halfweg
Netherlands
Unfortunately, it is not yet possible to return articles ordered online in our stores.
Unfortunately, it is not yet possible to exchange articles ordered online. You can return unwanted articles and then place a new order yourself via the webshop.
You can return articles within 14 days of receipt.
We charge €4,95 for NL/BE/DE & €7,95 for FR/AT shipping fee on your order. If you return your purchase, no additional fees apply. We use your original shipping fee to cover the return costs, so no further payments are necessary on your end.
Received a damaged item or have a complaint about your web order? Please contact our customer service team. Describe the complaint as clearly as possible. We will provide an appropriate solution.
If you have a complaint about an item purchased at one of our stores, we will be happy to help you at the store in question.
Received an incorrect order Contact our customer service. Describe what is wrong with your order, state: order number, relevant article number(s), color, size. We will provide a suitable solution.
As soon as we have received your return in our warehouse, it will be processed as soon as possible*. Within 14 days after processing your return, the return amount will be refunded via the payment method chosen by you.
*with the exception of: weekends, holidays and extremely busy days.
Of course we are also dependent on the bank and not liable for any delays caused by them.
You can return your sale articles within 14 days of receipt.
If this does not answer your question about returns, our customer service would love to help you out! Contact us by emailing us at service@yaya.nl, Or grab your phone to reach by calling during office hours.